Shipping & Returns

 

Shipping to the US

Sew Sammi is not liable if you provide the incorrect shipping address. Please double check your address at the time of order. Orders cannot be shipped to any address other than the one provided at checkout.

We ship everything through the United States Postal Service (USPS) with tracking. Most items have three shipping options:

  1. USPS First Class, estimated 2-5 Days in transit: Because of the inexpensive economy nature of First Class postage, First Class shipments are uninsured and any loss or damage during transit is not the responsibility of Sew Sammi. If you would like to insure your package for loss or damage please pick a different shipping method. This shipping option is not available for all items.
  2. USPS Priority Mail, guaranteed 2-3 Days in transit: Priority shipments are insured up to $100, with a money back guarantee of 3 days in transit barring conditions beyond the control of the post office (such as weather).
  3. USPS Priority Express, guaranteed 1-2 Days in transit: Priority Express shipments are insured for up to $100, with a money back guarantee of 3 days in transit barring conditions beyond the control of the post office (such as weather).

If you would like to us to ship your package with UPS or FedEx, please contact us before ordering to request a quote. 

Shipping to Everywhere Else

We ship everything through the United States Postal Service (USPS) with tracking. Shipping prices are calculated globally, shipping overages will be refunded. Most items have three shipping options:

  1. USPS First Class International, estimated 6+ Days in transit: Because of the inexpensive economy nature of First Class International postage, First Class shipments are uninsured and any loss or damage during transit is not the responsibility of Sew Sammi. If you would like to insure your package for loss or damage please pick a different shipping method. This shipping option is not available for all items.
  2. USPS Priority Mail International, guaranteed 6-10 Days in transit: Priority International shipments are insured up to $100. Increased insurance is available by request at an additional fee. Contact us for details.
  3. USPS Global Express, guaranteed 3 Days in transit: Global Express shipments are insured for up to $100. Increased insurance is available by request at an additional fee. Contact us for details.

If your order is returned to us marked as "undeliverable as addressed" return postage, original postage, and a cancellation fee will be deducted from your refund. 

Returns

All custom orders are non-refundable. This includes, but is not limited to, any item made to your pet's custom measurements and any item made to your custom color specifications.

In some cases, orders can be returned for a full refund, minus the cost of shipping, if the order shipping package is unopened and returned sealed in the original shipping box/bag. Please contact us for details before returning ANY shipment. Orders returned without prior approval from Sew Sammi will NOT BE REFUNDED.

Because of the combination of the nature of a diaper and the ease with which birds can carry/contract disease we CANNOT ACCEPT RETURNS of any opened package under any circumstance. We will not risk the health of our customers pets, or the health of our own pets, by taking returns or selling used diapers. Many of our customers use diapers because their pets are injured, sick, or otherwise immune compromised, and this very strict policy ensures that every item shipped from our studio has never been in contact with any contaminant that could potentially cause harm to our many special needs clients.
However, if you have any trouble at all with your order, please do not hesitate to contact us. Customer Satisfaction is our #1 priority and we will do everything within reason to work with you and your pet for the best fit and experience possible!